Returns Policy

Inspecting a Delivery

Customers should arrange suitable receiving procedures and compare delivered goods with the agreed records. Check quantities, product identity, outer packaging, and visible condition where practicable. Retain the relevant delivery documents and note discrepancies clearly. A person signing a carrier record should follow the agreed receiving procedure and avoid confirming details that have not actually been checked.

Some concerns may only become apparent during a later inspection or preparation step. Report them promptly after discovery and within any applicable contractual notice period. This policy does not set a universal deadline for every product or waive rights that cannot lawfully be waived. Different goods and circumstances may require different handling and evidence.

Quality and Safety Concerns

If goods show signs of contamination, damaged integrity, unexpected condition, or another potential safety issue, stop using the affected goods where appropriate and prevent unintended distribution. Keep identifying information and follow any applicable safety instructions. Do not taste or use a product to test whether it is safe. Seek appropriate professional or regulatory guidance when the circumstances require it.

Where safe and lawful, separate affected goods from unaffected stock and preserve their condition for review. Storage must remain appropriate for the product. If immediate disposal or another urgent action is necessary for safety, document the circumstances and notify the responsible contact as soon as practicable. A commercial claims process must not delay a necessary safety response.

Reporting an Issue

Contact support@lintradinginc.com or the business contact named in your agreement. Identify your company, the relevant agreement or shipment, the product, the quantity affected, and the date the concern was discovered. Explain what you observed and how the goods were received and stored. Clear factual information helps distinguish a product issue from a transport, quantity, or handling concern.

Useful supporting records may include photographs of the goods and packaging, lot or batch identifiers, labels, delivery documents, and relevant handling records. Provide only information connected to the issue. Do not include passwords or unnecessary personal details. If important information is unavailable, explain that limitation rather than filling gaps with assumptions.

Reviewing the Concern

We review reported concerns in relation to the agreed specification, delivery arrangement, available evidence, and relevant responsibilities. Further information may be needed from the customer, a supplier, a carrier, or another involved party. Acknowledging a report does not automatically establish responsibility or approve a refund. The review should address the circumstances of the specific transaction.

Factors may include whether the goods match the accepted product description, the condition recorded at handover, the extent of the affected quantity, and any relevant storage or handling history. A difference from a general website illustration is not by itself proof of a contractual defect; the accepted specification is the proper reference. Conversely, a website description does not override an express obligation in the agreement.

Written Authorization Before Returning Goods

Do not return or redirect goods without written authorization and receiving instructions, unless an applicable legal requirement directs otherwise. Food products can require specific handling, transport, and inspection arrangements. An unplanned return can create safety, storage, or identification problems and may not be capable of acceptance at the destination.

If a return is authorized, the parties should confirm the items and quantities, return location, packaging and handling conditions, transport responsibilities, and required documents. Retain the authorization and relevant records. Our business address at 8 The Green, Ste A, Dover, DE 19901, United States is not automatically a returns warehouse. Obtain the specific authorized location before arranging movement.

Possible Resolutions and Commercial Terms

Depending on the findings and the agreement, a resolution may involve further information, an agreed correction, replacement, credit, refund, or another commercially appropriate response. No particular remedy is promised for every report. Availability of replacement goods, the nature of the issue, and any applicable legal rights may affect what can be agreed.

Any approved credit or refund should identify the affected transaction, amount or quantity, applicable conditions, and processing arrangement. Freight, handling, testing, or disposal costs are allocated according to the agreement, responsibility for the issue, and applicable requirements. Do not assume that reporting a concern suspends all payment obligations; raise any disputed amount through the contractual process.

Changes of Requirement and Other Requests

A customer’s change of preference, excess purchasing, unsuitable internal storage, or later change in menu or merchandising plans does not automatically create a right to return goods. Cancellation or alteration requests are considered under the applicable agreement and the stage of fulfillment. Contact us promptly if your requirement changes so the practical position can be reviewed.

Products accepted with an agreed specification should not be returned merely because an alternative format is later preferred. At the same time, this policy does not remove a remedy that applies under the contract or law. Keep the distinction between a changed commercial requirement and a concern about conformity or condition clear in your communication.

Follow-up and Records

Keep copies of the original report, supporting documents, and any agreed resolution. If additional affected goods are identified, update the contact with the relevant details rather than assuming the first report covers every item. For questions about an existing concern, reference the earlier correspondence. We aim to keep the review factual and connected to the obligations accepted by the parties.